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Customer Service Representative

Our newly imagined and inspired Customer Delight?Center (Call Center) is located at the RH Home Office Campus in Corte?Madera, California.? As a Senior Customer Service Associate, you will engage with our clients to provide solution-oriented service. In collaboration with our cross-functional business partners, you will be empowered to solve problems, leverage our design and product knowledge and have unlimited resources to delight our clients. Our Customer Service Associates will be part of an inspired, fast-paced and innovative work environment where you will play a key role and have a valued voice as we architect the future of our business.



RESPONSIBILITIES




  • Live Our Values:? People, Quality, Service and Innovation


  • Resolve issues independently while drawing on the company?s extensive expertise and resources


  • Display passion for our clients and deliver a high level of client service befitting a luxury brand


  • Leverage the extraordinary breadth of RH product and design platform


  • Cultivate cross-functional relationships at all levels to deliver timely solutions to our clients


  • Display professional workplace behavior with all levels of leadership



?#CB


REQUIREMENTS




  • Strong aptitude for and comfort navigating across multiple systems and applications


  • Demonstrate exceptional and professional communications across all contact channels, including email, chat and phone


  • Possess the poise and confidence to interact with high-profile clients while maintaining the client?s confidentiality



#CB?#LI-TS1


BENEFITS




  • Great benefits package with premier medical, dental and vision partners


  • Rewarding paid time-off plans, including vacation, sick time, personal days, company holidays and more


  • Substantial associate discount of 50% off regularly priced RH merchandise and 30% off sale items


  • Access to all RH Members Program benefits, including complimentary design services


  • High-value discounts with respected national vendors, partners and retailers


  • Generous Referral Bonus Program to reward associates for recruiting top talent



 

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