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Service Advisor

Responsibilities

As a Service Advisor, you will be responsible for scheduling service work in the service department. The Service Advisor sells oil changes, breaks, and any services that can be completed the same day.

  • Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible
  • Provides a complete and accurate written cost estimate for labor and parts
  • Establishes a "promised time"
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
  • Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average
  • Maintains a dealership-prescribed standard for “hours per customer repair order written"

Qualifications

  • One year of experience in a dealership or auto shop required
  • General knowledge of vehicle mechanical operations
  • ASE certification preferred
  • Service sales experience preferred

All full-time team members receive:
Paid Vacation , Dental , Medical , Vision , 401k , Afflac
South County of Marin CDJR and South County Pre-Owned is an Equal Opportunity Employer. It is our policy to treat all employees and applicants whether they are a members of a protected group, equally according to their individual qualifications, ability, experience and skills.


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