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Senior Customer Service Associate (Part-Time)

We believe that service starts inside the organization and embrace a concept called "People First." At RH, do your best work in an inspiring space, enjoy a 50% product discount and receive opportunities for career advancement.
We believe deeply that the "right" people are our greatest asset.
Our newly imagined and inspired Customer Delight Center (Call Center) is located at the RH Home Office Campus in Corte Madera, California. As a Senior Customer Service Associate, you will engage with our clients to provide solution-oriented service. In collaboration with our cross-functional business partners, you will be empowered to solve problems, leverage our design and product knowledge and have unlimited resources to delight our clients. Our Customer Service Associates will be part of an inspired, fast-paced and innovative work environment where you will play a key role and have a valued voice as we architect the future of our business.
We believe that service starts inside our organization, and we embrace a concept called "People First". At RH, you will work in a reimagined space, receive a 50% product discount, have flexibility in your schedule, including part-time options, and receive opportunities for career advancement.
RESPONSIBILITIES
Live Our Values: People, Quality, Service and Innovation
Resolve issues independently while drawing on the company's extensive expertise and resources
Display passion for our clients and deliver a high level of client service befitting a luxury brand
Leverage the extraordinary breadth of RH product and design platform
Cultivate cross-functional relationships at all levels to deliver timely solutions to our clients
Display professional workplace behavior with all levels of leadership
REQUIREMENTS
Strong aptitude for and comfort navigating across multiple systems and applications
Demonstrate exceptional and professional communications across all contact channels, including email, chat and phone
Possess the poise and confidence to interact with high-profile clients while maintaining the client's confidentiality
#LI-TS1
BENEFITS
Great benefits package with premier medical, dental and vision partners
Rewarding paid time-off plans, including vacation, sick time, personal days, company holidays and more
Substantial associate discount of 50% off regularly priced RH merchandise and 30% off sale items
Access to all RH Members Program benefits, including complimentary design services
High-value discounts with respected national vendors, partners and retailers
Generous Referral Bonus Program to reward associates for recruiting top talent


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